Etiquette instruction sounds ... boring.  And, the word etiquette can bring to mind tea parties and cucumber sandwiches.  That is NOT what we're talking about here.

Business etiquette is about the expected behaviors and attitudes that make work a pleasure instead of a pain.  It includes consideration of other people, having confrontations in a respectful way, dressing in a manner that reflects the company image, and not grossing-out your clients at the lunch meeting.

Business Interactions is how we interact with other people in business every day.